TERMS AND CONDITIONS

Credit Cards

The Raven on-line store utilises the Westpac Web Advantage Secure Payment Gateway system which accepts payments over 128-bit SSL encryption. This system will process the following Credit Cards only:

  • MasterCard
  • Visa Card

Privacy Policy

At no time will Raven Records have access to your credit card details. Your credit card details go direct to your bank for processing via the Westpac Web Advantage Secure Payment Gateway. We will, however, retain your address details on our customer contact data base; these details will not be made available to any 3rd party.

Refund/Replacement Policy 

Raven's policy is to replace any faulty CD.
 

Shipping

  • Shipping costs will be added at the check-out stage of the payment process.
  • A package & handling fee per transaction will also be added at the check-out stage of the payment process. 
  • Expect 5-10 working days for delivery (depending on location).
  • Not all titles are available for shipping to all territories. 
  • All orders will be packed securely and shipped in regulation Australia Post CD Mailer boxes or PostPak Padded Bags.

Customer Service Policy

We will advise customers within 5 working days if any CD is out of stock or there are delays in delivery.